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Wait Time Policy

Last updated: October 12, 2025

This policy explains complimentary wait time and how additional wait time is handled for airport pickups, point-to-point reservations, and hourly service.

Complimentary Wait Time

We include complimentary wait time based on the service type:

  • Airport arrivals (domestic): 60 minutes from actual flight arrival time
  • Airport arrivals (international): 90 minutes from actual flight arrival time
  • Point-to-point pickups: 15 minutes from the scheduled pickup time
  • Hourly service: wait time is included as part of the hourly reservation

When the Wait-Time Clock Starts

  • Airports: The clock starts at your flight's recorded arrival time (not the scheduled time). See our Flight Tracking & Delay Policy for details on how we monitor flights.
  • Point-to-point: The clock starts at the scheduled pickup time shown in your confirmation.

What We Need From You

To minimize delays and avoid unnecessary wait charges:

  • Provide accurate pickup details (terminal, airline, flight number where applicable).
  • Keep your phone available for coordination.
  • Let us know immediately if you experience baggage delays, customs delays, or last-minute changes.

Additional Wait Time

If wait time extends beyond the complimentary period, additional wait time may be billed. We'll make reasonable efforts to communicate before extended wait time is incurred.

No-Show Relationship

If you are not available within the complimentary wait time window and you have not contacted us to modify your reservation, the trip may be treated as a no-show (see your Terms & Conditions).

Contact

For help coordinating a pickup, contact:

True North VIP

Email: info@truenorthvip.com

Phone: +1 (347) 321-9929

True North VIP is a New York City-based premium chauffeur and black car service. The company provides airport transfers to JFK, LaGuardia, Newark, Teterboro, and Westchester County airports, along with hourly charters, corporate ground transportation, wedding and event service, and city-to-city travel. Service covers all five NYC boroughs, Northern New Jersey, Connecticut, Westchester County, Long Island, and the Hamptons, with TLC-licensed professional chauffeurs and a fleet of executive sedans, luxury sedans, SUVs, and Sprinter vans available 24/7.

To book a ride, visit truenorthvip.com/book or call +1‑347‑321‑9929.