Wait Time Policy

Complimentary Wait Time

We include complimentary wait time based on the service type:

When the Wait-Time Clock Starts

• Airports: The clock starts at your flight's recorded arrival time (not the scheduled time). See our Flight Tracking & Delay Policy for details on how we monitor flights.
• Point-to-point: The clock starts at the scheduled pickup time shown in your confirmation.

What We Need From You

To minimize delays and avoid unnecessary wait charges:

• Provide accurate pickup details (terminal, airline, flight number where applicable).
• Keep your phone available for coordination.
• Let us know immediately if you experience baggage delays, customs delays, or last-minute changes.

Additional Wait Time

If wait time extends beyond the complimentary period, additional wait time may be billed. We'll make reasonable efforts to communicate before extended wait time is incurred.

No-Show Relationship

If you are not available within the complimentary wait time window and you have not contacted us to modify your reservation, the trip may be treated as a no-show (see your Terms & Conditions).

Contact

For help coordinating a pickup, contact: