Privacy Policy
Last Updated: September 7, 2026
1. Information We Collect
Information You Provide
When you book a ride or contact us, we collect:
- Contact Details: Name, email address, phone number
- Trip Details: Pickup and dropoff addresses, date and time, passenger count
- Flight Information: Flight number and airline (when applicable)
- Special Requests: Child seats, accessibility needs, or other preferences
- Payment Information: Payments are processed by Stripe. Only with your explicit acceptance of a booking-specific card-on-file disclosure may Stripe save a payment method for approved trip extras. We store Stripe IDs, limited card display details such as brand and last four digits, and records of your permission, its scope, limit and expiry. We do not store full card numbers or CVV.
Information Collected Automatically
When you use our website, we automatically collect:
- Device Information: Browser type, operating system, IP address
- Usage Data: Pages visited, time spent, referral source
- Location Data: Approximate location based on IP address (not precise GPS tracking)
- Cookies & Tracking: Analytics cookies, advertising pixels (see Section 3)
2. How We Use Your Information
We use the information we collect to:
- Provide Transportation Services: Process bookings, coordinate pickups, assign chauffeurs
- Customer Support: Respond to inquiries, resolve issues, send booking confirmations
- Payment Processing: Process payments securely through Stripe
- Communication: Send trip updates via email and SMS (when provided)
- Service Improvement: Analyze usage patterns to improve our website and services
- Marketing: Send promotional offers (you can opt out at any time)
- Legal Compliance: Meet regulatory requirements, prevent fraud, enforce our terms
5. Data Retention
We retain your information for as long as necessary to:
- Provide and support our services
- Comply with legal obligations (tax records, regulatory requirements)
- Resolve disputes and enforce our agreements
You may request deletion of your data at any time (see Section 6), subject to legal retention requirements.
If you accept our standard trip card-on-file permission, it covers approved trip extras up to $500 per additional charge and ends 30 days after the booking's final scheduled service ends, including any scheduled return trip and reserved service duration. This is a limit on our permission to charge, not a promise that Stripe deletes card data or detaches a payment method after 30 days. Stripe retains its payment records under its own policies; we may retain transaction and consent records for the purposes listed above. Existing 48-hour hourly permissions keep their original scope and expiry unless you give fresh explicit permission.
You can ask us to revoke permission for future saved-card charges by emailing info@truenorthvip.com or calling +1-347-321-9929. Revocation does not reverse a charge already initiated. Each additional charge includes a reason and emailed receipt. Amounts outside the accepted permission require a secure payment link or fresh explicit permission; see our payment terms.
6. Your Rights & Choices
Depending on your location, you may have the following rights:
- Access: Request a copy of the personal information we hold about you
- Correction: Update or correct inaccurate information
- Deletion: Request deletion of your data (subject to legal retention requirements)
- Opt-Out of Marketing: Unsubscribe from promotional emails via the link in any marketing message
- Opt-Out of SMS: Reply STOP to any text message to unsubscribe
- Data Portability: Request a machine-readable copy of your data
To exercise these rights, contact us at info@truenorthvip.com. We will respond within a reasonable timeframe as required by applicable law.
7. Security
We use reasonable technical and organizational safeguards to protect your information, including:
- SSL/TLS encryption for data transmission
- Secure payment processing through Stripe (PCI DSS compliant)
- Access controls and authentication for internal systems
- Regular security reviews and updates
However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.
8. International Transfers
True North VIP operates globally and coordinates luxury transportation worldwide. Your information may be transferred to and processed in countries outside your jurisdiction, including the United States.
When we transfer data internationally, we ensure appropriate safeguards are in place, such as standard contractual clauses or other legally approved mechanisms.
9. Children’s Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately at info@truenorthvip.com, and we will delete it promptly.
10. Updates to This Policy
We may update this Privacy Policy from time to time. When we make material changes, we will:
- Update the “Last Updated” date at the top of this page
- Notify you via email or prominent notice on our website (for significant changes)
Your continued use of our services after changes take effect constitutes acceptance of the updated policy.
11. Contact Us
For questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us: