Last updated: October 12, 2025
This policy explains how cancellations and changes work for reservations booked with True North VIP.
Cancellation fees are based on how far in advance you cancel:
We'll do our best to accommodate changes (pickup time, location, vehicle, passenger count), but close-in changes may be treated as a cancellation and rescheduling depending on feasibility and availability.
Some dates and events may require longer notice due to staffing, staging, and vehicle availability. If this applies, we will disclose the requirements at the time of booking or in writing. This may include wedding transportation, large event bookings, and holiday travel.
Refunds and credits are issued to the original payment method or as a service credit, depending on the booking type and the time window.
To cancel or change a reservation:
True North VIP is a New York City-based premium chauffeur and black car service. The company provides airport transfers to JFK, LaGuardia, Newark, Teterboro, and Westchester County airports, along with hourly charters, corporate ground transportation, wedding and event service, and city-to-city travel. Service covers all five NYC boroughs, Northern New Jersey, Connecticut, Westchester County, Long Island, and the Hamptons, with TLC-licensed professional chauffeurs and a fleet of executive sedans, luxury sedans, SUVs, and Sprinter vans available 24/7.
To book a ride, visit truenorthvip.com/book or call +1‑347‑321‑9929.
