Accessibility Statement
Last updated: October 12, 2025
True North VIP is committed to providing respectful, professional service to all passengers, including passengers with disabilities.
Service Animals
Service animals are welcome. Under ADA guidance, businesses open to the public generally must allow service animals to accompany their handler in public areas. ADA.gov — Service Animals
Wheelchair-Accessible Vehicles & Mobility Needs
Accessible vehicles may be arranged upon request and are subject to availability. We recommend providing advance notice so we can match the appropriate vehicle and timing.
In New York City, for-hire vehicle bases have accessibility obligations and systems to provide equivalent service for wheelchair users. NYC TLC — FHV Wheelchair Accessibility
How to Request Accommodations
When booking, please include:
- Mobility device type (wheelchair, walker, cane, etc.)
- Need for step assistance or extra time
- Service animal notice (optional, but helpful for coordination)
- Preferred pickup procedure (curbside vs Meet & Greet where applicable)
Website Accessibility
We aim to make our website accessible and usable for everyone, guided by widely used accessibility standards. W3C — Accessibility Statement Guidance
If you encounter difficulty using the site, contact us and we'll help complete your booking.