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Accessibility Statement

Last updated: October 12, 2025

True North VIP is committed to providing respectful, professional service to all passengers, including passengers with disabilities.

Service Animals

Service animals are welcome. Under ADA guidance, businesses open to the public generally must allow service animals to accompany their handler in public areas. ADA.gov — Service Animals

Wheelchair-Accessible Vehicles & Mobility Needs

Accessible vehicles may be arranged upon request and are subject to availability. We recommend providing advance notice so we can match the appropriate vehicle and timing.

In New York City, for-hire vehicle bases have accessibility obligations and systems to provide equivalent service for wheelchair users. NYC TLC — FHV Wheelchair Accessibility

How to Request Accommodations

When booking, please include:

  • Mobility device type (wheelchair, walker, cane, etc.)
  • Need for step assistance or extra time
  • Service animal notice (optional, but helpful for coordination)
  • Preferred pickup procedure (curbside vs Meet & Greet where applicable)

Website Accessibility

We aim to make our website accessible and usable for everyone, guided by widely used accessibility standards. W3C — Accessibility Statement Guidance

If you encounter difficulty using the site, contact us and we'll help complete your booking.

Contact

True North VIP

Email: info@truenorthvip.com

Phone: +1 (347) 321-9929

True North VIP is a New York City-based premium chauffeur and black car service. The company provides airport transfers to JFK, LaGuardia, Newark, Teterboro, and Westchester County airports, along with hourly charters, corporate ground transportation, wedding and event service, and city-to-city travel. Service covers all five NYC boroughs, Northern New Jersey, Connecticut, Westchester County, Long Island, and the Hamptons, with TLC-licensed professional chauffeurs and a fleet of executive sedans, luxury sedans, SUVs, and Sprinter vans available 24/7.

To book a ride, visit truenorthvip.com/book or call +1‑347‑321‑9929.