Accessibility Statement
Updated Oct 29, 2026
True North VIP is a chauffeured car service based in New York City, serving Manhattan, Brooklyn, Queens, the Bronx, Staten Island, Long Island, Westchester, New Jersey and Connecticut.
Summary: True North VIP is committed to providing respectful, professional service to all passengers, including passengers with disabilities. Service animals are welcome, and if you or a passenger has mobility needs, contact us before booking so we can plan the pickup. If our website is hard to use, contact us and we'll help complete your booking.
Service Animals
Service animals are welcome. Under ADA guidance, businesses open to the public generally must allow service animals to accompany their handler in public areas.
Mobility Needs
If you or a passenger uses a mobility device, please contact us before booking to discuss your needs. We recommend providing advance notice so we can plan the right vehicle and timing. In New York City, for-hire vehicle bases have accessibility obligations and systems to provide equivalent service for wheelchair users.
How to Request Accommodations
When booking, please include:
- Mobility device type (wheelchair, walker, cane, etc.)
- Need for step assistance or extra time
- Service animal notice (optional, but helpful for coordination)
- Preferred pickup procedure (curbside vs Meet & Greet where applicable)
Website Accessibility
We aim to make our website accessible and usable for everyone, guided by widely used accessibility standards.
W3C: Accessibility Statement Guidance
If you encounter difficulty using the site, contact us and we'll help complete your booking.
Contact
True North VIP Email: info@truenorthvip.com Phone: +1-888-887-0324
Related policies: Child Seat Policy · Terms & Conditions · Privacy Policy
Frequently Asked Questions
Are service animals allowed?
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Yes. Service animals are welcome, and a notice when booking is optional but helpful for coordination.
What if I use a wheelchair or walker?
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Please contact us before booking to discuss your needs. Advance notice helps us plan the right vehicle and timing.
What should I include when I book?
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Include your mobility device type, any need for step assistance or extra time, and your preferred pickup procedure. A service animal notice is optional but helpful.
What if I have trouble using the website?
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Contact us and we'll help complete your booking. Call 888-887-0324 or email info@truenorthvip.com.