Which contact option should you use?
Use the option that matches how soon you need an answer. For a ride today or a change to a trip within the next few hours, call 888-887-0324. To book ahead, use the online booking page and see the price first. For a quote, an account or a question that can wait, email info@truenorthvip.com or send the form.
| What you need | Best option | Why |
|---|---|---|
| A ride in the next few hours | Call 888-887-0324 | A person answers at any hour |
| A ride on a set date | Book online | You see the all-in price before you book |
| Change or cancel a booking | Call, or email for changes further out | Changes close to pickup need a call |
| Sprinter for a group | Call or email with the group size and times | Sprinters are quoted on request |
| A corporate account | Call or email | We set up invoicing and booking for others |
| A receipt | Email info@truenorthvip.com | We send receipts for every trip |
| A general question | The form below or the FAQ | Answers to the most common questions |
Send Us a Message
Send us a message with the form on this page and we will reply by email or phone. Include your name, email, phone number and a short subject. For a trip question, add the date, the pickup and drop-off addresses, the number of riders and bags, and the vehicle class you have in mind.
| Form field | What to include |
|---|---|
| Full name | The name for the booking or account |
| Where we should send the reply | |
| Phone | A number we can reach today |
| Subject | General question, booking question, corporate account, feedback or other |
| Message | Dates, addresses, riders, bags, flight numbers and anything special |
For anything that must happen today, please call 888-887-0324 rather than use the form, so the request reaches a person right away.
What should you have ready when you call?
Have the trip details ready when you call 888-887-0324 and the booking takes a few minutes. We need the date and pickup time, the pickup and drop-off addresses, the rider's name and mobile number, the number of riders and bags, and any flight number, stops or child seats.
| Detail | Why we ask |
|---|---|
| Date and pickup time | So the car is set for the right time |
| Pickup and drop-off addresses | The price is based on distance |
| Rider's name and mobile number | The chauffeur can reach the rider |
| Riders and bags | To match the vehicle class |
| Flight number | We track the flight and move the pickup with it |
| Child seats | $25 each, in SUVs and Sprinters only |
| Stops or hours | Stops on the way, or hourly service with a 3-hour minimum |
Example prices from our booking engine, October 2026. Taxes, tolls and fees included; gratuity optional. Your exact price is shown before you book.
What does a ride cost?
Every price is distance-based and all-in, with taxes, tolls and fees included and gratuity optional. You see the exact price before you book. Short rides show the minimum fare for the class, and hourly service starts at $110 per hour with a 3-hour minimum. Sprinters are quoted on request, so call or email with your group size.
| Vehicle class | Minimum fare | Hourly rate (3-hour minimum) |
|---|---|---|
| Executive Sedan | $135 | $110 per hour |
| Executive SUV | $155 | $130 per hour |
| Luxury SUV | $185 | $150 per hour |
| Luxury Sedan | $235 | $180 per hour |
| Executive Sprinter and Jet Sprinter | Quote on request | Quote on request |
Example prices from our booking engine, October 2026. Taxes, tolls and fees included; gratuity optional. Your exact price is shown before you book.
For an exact price, enter the trip online. Compare the classes on the fleet page, see airport car service for JFK, LaGuardia and Newark, add meet and greet inside the terminal for $25, or book an hourly chauffeur for a day with several stops.
Where We Serve
True North VIP serves the five boroughs of New York City, plus Long Island, Westchester, New Jersey and Connecticut. We cover JFK, LaGuardia and Newark airports. If your trip starts or ends outside these areas, call 888-887-0324 and tell us the route before you book.
| Area | Examples |
|---|---|
| New York City | Manhattan, Brooklyn, Queens, the Bronx, Staten Island |
| New York State | Long Island, Westchester, the Hamptons |
| New Jersey | Jersey City, Hoboken, Bergen, Hudson and Essex counties |
| Connecticut | Greenwich, Stamford, Fairfield County |
| Airports | JFK, LaGuardia, Newark |
See every area on our areas we serve page.
Frequently Asked Questions
What is the True North VIP phone number?
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Call 888-887-0324. Phone and booking are available 24/7.
What is the True North VIP email address?
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Email info@truenorthvip.com for quotes, receipts, account questions and changes that are not urgent. For anything today, call 888-887-0324.
Can I book by phone?
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Yes. Call 888-887-0324 with the date, time, addresses, riders and bags, and we will book the ride.
Can I book a ride for today?
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Yes, when a car is free. Call 888-887-0324 for a ride today rather than sending the form.
How do I change or cancel a booking?
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Call 888-887-0324 or email info@truenorthvip.com. Cancel at least 24 hours before pickup for a full refund; group and event bookings need 48 hours. See the cancellation policy for details.
How do I get a receipt?
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We send a receipt for every trip. If you need another copy, email info@truenorthvip.com with the trip date.
How do I open a corporate account?
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Call or email us. Corporate accounts include invoicing, booking for others and recurring bookings, and one account can cover several travelers.
How do I get a Sprinter quote?
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Sprinters are quoted on request. Send the group size, date, times and addresses by phone or email.
Ready to ride?
Enter your trip, choose the vehicle class and see the all-in price before you book. For a ride today, call 888-887-0324. Prices include taxes, tolls and fees, and gratuity is optional. Child seats and meet and greet are $25 each. Book now or call 888-887-0324, 24/7. You can also email info@truenorthvip.com.