Question 1

How do I book a car service with True North VIP?

Accepted Answer

You can book online 24/7 through our website, call us at +1-347-321-9929, or email info@truenorthvip.com. Our online booking system provides instant confirmation with real-time availability for all vehicle types.

Question 2

How far in advance should I book?

Accepted Answer

We recommend booking at least 24 hours in advance for standard sedans and SUVs. For Sprinter vans, mini coaches, and large group vehicles, we suggest 48–72 hours advance notice. Same-day bookings are available based on vehicle availability — call us directly for the fastest confirmation.

Question 3

Can I book a ride for someone else?

Accepted Answer

Yes. During the booking process, simply enter the passenger’s name and contact information in the rider details section. We’ll send all trip confirmations and driver details directly to the passenger, and billing goes to the account holder.

Question 4

What is your cancellation policy?

Accepted Answer

Standard sedans and SUVs can be cancelled up to 6 hours before the scheduled pickup for a full refund. Sprinter vans and larger vehicles require 24 hours’ notice. Same-day cancellations may be subject to a cancellation fee. Please review our terms of service for complete details.

Question 5

Can I modify my reservation after booking?

Accepted Answer

Yes. You can modify your pickup time, location, or vehicle type by calling us at +1-347-321-9929 or emailing info@truenorthvip.com. Changes are subject to availability, and any fare difference will be adjusted automatically. We recommend making changes at least 2 hours before your scheduled pickup.

Question 6

Do you offer round-trip bookings?

Accepted Answer

Yes. You can book round-trip service during the booking process by selecting both pickup and return trips. Round-trip bookings ensure the same level of service in both directions and can be scheduled for the same day or different dates.

Question 7

Is there a minimum booking time for hourly service?

Accepted Answer

Yes, our hourly chauffeur service has a 3-hour minimum. This includes a dedicated driver on standby for meetings, errands, multiple stops, or nights out. Additional hours can be added during or after the initial booking period.

Question 8

How do I get a receipt for my trip?

Accepted Answer

A detailed receipt is automatically emailed to the address on file after each completed trip. Receipts include pickup/dropoff locations, vehicle type, trip duration, and total fare. If you need a duplicate receipt or a custom invoice for corporate billing, contact us at info@truenorthvip.com.

Question 9

Can I schedule recurring rides?

Accepted Answer

Yes. We offer recurring ride scheduling for daily commuters, weekly airport transfers, or any regular transportation need. Contact us at +1-347-321-9929 to set up a recurring schedule with preferred vehicle type and timing.

Question 10

How is pricing calculated?

Accepted Answer

Pricing is based on vehicle type, distance, and service type. Point-to-point fares include a base fare plus mileage charges. Hourly service is calculated by hours multiplied by the vehicle’s hourly rate (3-hour minimum). All fares include applicable taxes and fees. Gratuity is not included unless you add it at checkout.

Question 11

Are there any hidden fees or surcharges?

Accepted Answer

No hidden fees. All applicable taxes and standard fees are included in your quoted price at booking. A $20 New Jersey surcharge is shown when your pickup or dropoff is in New Jersey. Tolls, if applicable, are included in the fare. Gratuity is optional and separate.

Question 12

What payment methods do you accept?

Accepted Answer

We accept all major credit cards (Visa, Mastercard, American Express, Discover) through our secure Stripe-powered payment system. Corporate accounts can arrange direct invoicing. Payment is processed at the time of booking.

Question 13

Do you charge for wait time?

Accepted Answer

For airport pickups, we include complimentary wait time: 90 minutes for international flights and 60 minutes for domestic flights after the plane lands. For all other pickups, we provide 15 minutes of complimentary wait time. Additional wait time beyond these windows may incur charges.

Question 14

Is gratuity included in the fare?

Accepted Answer

Gratuity is not included in the base fare. Tipping is at your discretion and can be provided directly to your chauffeur or added after the trip. The industry standard is 15–20% of the fare.

Question 15

Do you offer corporate billing or invoicing?

Accepted Answer

Yes. Our corporate car service includes dedicated account management with monthly invoicing, department-level billing codes, usage reports, and consolidated statements. Contact us to set up a corporate account.

Question 16

Are there additional charges for luggage?

Accepted Answer

No. Standard luggage is included at no extra charge for all vehicle types. Each vehicle has a specific luggage capacity listed on our fleet page. If you have oversized items or excessive luggage, we recommend selecting a larger vehicle to ensure comfortable transport.

Question 17

Do prices change during peak hours or holidays?

Accepted Answer

Our pricing remains consistent regardless of time of day. We do not implement surge pricing. Holiday rates may apply on select major holidays — any applicable holiday surcharges will be clearly displayed during the booking process before you confirm.

Question 18

What amenities are included in the ride?

Accepted Answer

All vehicles include complimentary bottled water, phone chargers (Lightning and USB-C), climate control set to your preference, and a clean, sanitized interior. Premium vehicles like our Sprinter vans include additional amenities such as Wi-Fi, leather seating, and entertainment systems.

Question 19

Do you provide child car seats?

Accepted Answer

Yes. We offer complimentary child car seats upon request, including rear-facing infant seats, forward-facing toddler seats, and booster seats. Please indicate your child seat needs during booking or at least 24 hours in advance so we can have the appropriate seat installed and safety-checked. Learn more about our family car service.

Question 20

What is your meet-and-greet service?

Accepted Answer

Our meet-and-greet service is available for all airport pickups. Your chauffeur will be waiting in the arrivals area holding a sign with your name, ready to assist with luggage and escort you to your vehicle. This service is especially popular for international arrivals and first-time visitors.

Question 21

Can I make multiple stops during my ride?

Accepted Answer

Yes. Multiple stops are available for both point-to-point and hourly service. For point-to-point bookings, add stops during the booking process — each additional stop may affect the fare. Hourly service includes unlimited stops within your booked time window.

Question 22

Do you offer Wi-Fi in your vehicles?

Accepted Answer

Wi-Fi is available in our Sprinter vans and select premium SUVs. All vehicles are equipped with USB charging ports. If Wi-Fi connectivity is essential for your trip, please mention it when booking and we’ll ensure you’re assigned a Wi-Fi-equipped vehicle.

Question 23

What happens if I leave something in the vehicle?

Accepted Answer

Contact us immediately at +1-347-321-9929 or email info@truenorthvip.com. Our dispatch team will coordinate with your chauffeur to locate and return your item. We recommend reaching out within 24 hours of your trip for the best chance of recovery.

Question 24

Are your vehicles accessible for passengers with disabilities?

Accepted Answer

Yes. We offer WAV/ADA-compliant Sprinter vans with wheelchair ramps and securing systems. These vehicles accommodate wheelchairs and mobility devices while maintaining full passenger comfort. Please request an accessible vehicle when booking so we can assign the appropriate vehicle.

Question 25

Can I request a specific chauffeur?

Accepted Answer

Yes. If you’ve had a great experience with a particular chauffeur, you can request them for future rides. Call us at +1-347-321-9929 with the chauffeur’s name and your preferred dates. We’ll do our best to accommodate requests based on the chauffeur’s availability.

Question 26

Do you allow pets in the vehicles?

Accepted Answer

Small pets in carriers are welcome in all vehicles at no extra charge. Larger dogs are permitted on a case-by-case basis — please inform us during booking so we can assign an appropriate vehicle and inform the chauffeur. Service animals are always welcome.

Question 27

Do you track my flight for airport pickups?

Accepted Answer

Yes. We monitor all flights in real-time for every airport pickup. If your flight is delayed or arrives early, we automatically adjust your pickup time. Your chauffeur will be waiting when you land — no need to call or update us.

Question 28

Where will my driver meet me at the airport?

Accepted Answer

For arrivals at JFK, LaGuardia, and Newark, your chauffeur will meet you in the arrivals area with a name sign. For private aviation terminals, we provide curbside pickup directly at the FBO. Exact meeting instructions are sent via text before your arrival.

Question 29

How much wait time is included for airport pickups?

Accepted Answer

We include 90 minutes of complimentary wait time for international flights and 60 minutes for domestic flights, starting from the actual landing time (not the scheduled time). This gives you plenty of time to deplane, clear customs if applicable, and collect your luggage.

Question 30

Do you service private aviation terminals (FBOs)?

Accepted Answer

Yes. Our private aviation service covers all NYC-area FBOs including Teterboro, Westchester County Airport, Republic Airport, and private terminals at JFK and Newark. We coordinate directly with your FBO for seamless curbside pickup and dropoff.

Question 31

Can I book an airport transfer for early morning or late night flights?

Accepted Answer

Yes. We operate 24/7, 365 days a year. Whether your flight departs at 5 AM or arrives at 2 AM, your chauffeur will be there on time. Early morning and late night trips are booked at the same rates — no late-night surcharges.

Question 32

What if my flight is cancelled?

Accepted Answer

If your flight is cancelled, contact us as soon as possible at +1-347-321-9929. We’ll work with you to reschedule or cancel your transfer. Since we track flights in real-time, we’re often aware of cancellations before you contact us and will reach out proactively.

Question 33

Do you offer shared airport transfers?

Accepted Answer

No. All True North VIP rides are private. You will never share a vehicle with other parties. This ensures a direct route, no unnecessary stops, and a premium experience from door to door. Book your private airport transfer for guaranteed comfort.

Question 34

Can you accommodate large groups arriving at the airport?

Accepted Answer

Yes. For large groups we offer Sprinter vans (up to 14 passengers) and mini coaches (23–38 passengers). We can also coordinate multiple vehicles arriving simultaneously. Provide your group size when booking and we’ll recommend the best option.

Question 35

Do you provide curbside pickup or do I need to go to a pickup zone?

Accepted Answer

Our chauffeurs pick up from the designated rideshare/livery pickup zones at each airport terminal. At JFK and LaGuardia, these are clearly marked areas just steps from the terminal exit. For private aviation, we provide direct curbside pickup at the FBO.

Question 36

What types of vehicles do you offer?

Accepted Answer

Our fleet includes 18 vehicles across 6 categories: Business Class sedans (Mercedes E-Class, BMW 5 Series), First Class sedans (Mercedes S-Class, BMW 7 Series), Premium SUVs (Cadillac Escalade, GMC Yukon, Chevrolet Suburban), Sprinter vans (Jet, Executive, Limo, and ADA-compliant), Mini Coaches (23–38 passengers), and Full-Size Coaches (40–56 passengers).

Question 37

How many passengers can each vehicle type accommodate?

Accepted Answer

Sedans seat up to 3 passengers. SUVs accommodate 6–7 passengers. Our Sprinter vans hold 10–14 passengers depending on configuration. Mini coaches seat 23–38 passengers, and our full-size coaches accommodate 40–56 passengers. Visit our fleet page for detailed capacity information for each vehicle.

Question 38

Are your vehicles new and well-maintained?

Accepted Answer

Yes. Our fleet consists of late-model luxury vehicles that undergo regular professional maintenance and daily inspections. Every vehicle is thoroughly cleaned and sanitized between trips. We maintain strict quality standards to ensure a premium experience on every ride.

Question 39

Can I choose a specific vehicle model?

Accepted Answer

Yes. During the booking process, you can select your preferred vehicle category and specific model. We guarantee the vehicle class you book — if the exact model is unavailable, we’ll provide an equivalent or upgraded vehicle at no additional cost.

Question 40

Do you have electric or hybrid vehicles?

Accepted Answer

Yes. Our fleet includes the Cadillac Lyriq, a fully electric luxury SUV. It seats 5 passengers with 4 luggage spots and offers a quiet, smooth ride with zero emissions. Select it during booking if you prefer an eco-friendly option.

Question 41

What is a Sprinter van and when should I choose one?

Accepted Answer

Mercedes Sprinter vans are premium large-capacity vehicles perfect for groups of 10–14. We offer four configurations: Jet Sprinter (luxury lounge seating), Executive Sprinter (conference-style), Limo Sprinter (party/celebration layout), and WAV/ADA Sprinter (wheelchair accessible). Learn more on our Sprinter van service page.

Question 42

Do your SUVs have enough room for luggage?

Accepted Answer

Yes. Our Cadillac Escalade accommodates 6 passengers and 6 luggage pieces. The GMC Yukon fits 7 passengers and 5 bags, while the Chevrolet Suburban handles 7 passengers and 6 bags. For airport trips with heavy luggage, SUVs are an excellent choice. See full specs on our fleet page.

Question 43

What is the difference between Business Class and First Class sedans?

Accepted Answer

Business Class sedans (Mercedes E-Class, BMW 5 Series) are premium vehicles ideal for daily executive travel and airport transfers. First Class sedans (Mercedes S-Class, BMW 7 Series) offer an elevated experience with extended wheelbases, superior rear-seat comfort, and enhanced amenities — perfect for VIP clients and special occasions.

Question 44

Do you offer corporate accounts?

Accepted Answer

Yes. Our corporate car service includes dedicated account management, custom billing with department codes, monthly invoicing, usage analytics and reports, priority vehicle assignment, and 24/7 dedicated support. Contact us to set up your corporate account.

Question 45

Can you handle multi-day corporate roadshows?

Accepted Answer

Yes. We specialize in multi-day roadshow logistics including consistent vehicle and chauffeur assignments, tight schedule management across multiple stops, real-time coordination with your team, and backup vehicle availability. Learn more about our roadshow transportation service.

Question 46

Do you provide transportation for corporate events?

Accepted Answer

Yes. We handle corporate events of all sizes — from executive dinners to large conferences. Services include VIP executive shuttles, attendee transportation, multi-vehicle coordination, and on-site dispatch management. Visit our event transportation page for details.

Question 47

Can you coordinate transportation for large conferences or galas?

Accepted Answer

Yes. We’ve coordinated transportation for events at venues like Madison Square Garden and Javits Center. We provide multi-vehicle fleets, staggered arrivals/departures, on-site coordinators, and real-time guest tracking.

Question 48

Do you offer wedding transportation?

Accepted Answer

Yes. Our wedding transportation service includes luxury vehicles for the wedding party, guest shuttles between ceremony and reception venues, decorated vehicles upon request, and a dedicated coordinator to manage the day’s logistics.

Question 49

Can I get a dedicated account manager?

Accepted Answer

Yes. All corporate accounts are assigned a dedicated account manager who handles scheduling, billing inquiries, special requests, and ongoing optimization of your transportation program. Contact us at +1-347-321-9929 to learn more about corporate services.

Question 50

Do you provide usage reports for corporate accounts?

Accepted Answer

Yes. Corporate accounts receive monthly usage reports that include trip summaries, department-level breakdowns, spending analytics, and vehicle utilization data. Reports can be customized to match your internal reporting requirements.

Question 51

Can you handle last-minute corporate transportation needs?

Accepted Answer

Yes. We maintain a standby fleet for urgent requests. Corporate account holders receive priority access to vehicles for last-minute bookings. Call our 24/7 dispatch at +1-347-321-9929 for immediate availability.

Question 52

Are your chauffeurs professionally licensed?

Accepted Answer

Yes. All True North VIP chauffeurs are vetted and professionally licensed. They undergo comprehensive background checks, drug testing, and must maintain a clean driving record. Every chauffeur is fully insured and professionally trained.

Question 53

What training do your chauffeurs receive?

Accepted Answer

Our chauffeurs complete extensive training covering defensive driving techniques, VIP client service protocols, NYC route optimization and navigation, airport terminal procedures, corporate etiquette, and emergency response procedures. Training is ongoing with regular refresher courses.

Question 54

Do your chauffeurs know the NYC area well?

Accepted Answer

Yes. Our chauffeurs have extensive knowledge of NYC, the tri-state area, and all major airports. They’re trained on optimal routes for every time of day, terminal-specific procedures at JFK, LaGuardia, and Newark, and are equipped with professional GPS navigation as backup.

Question 55

What is the dress code for chauffeurs?

Accepted Answer

All True North VIP chauffeurs maintain a professional appearance: dark suit, white or light-colored dress shirt, tie, and polished dress shoes. Chauffeurs maintain a well-groomed appearance at all times, reflecting the premium service standard our clients expect.

Question 56

Are background checks performed on all drivers?

Accepted Answer

Yes. Every chauffeur undergoes a thorough background check before joining our team, including criminal history review, driving record verification, drug screening, and reference checks. Background checks are refreshed annually to maintain our safety standards.

Question 57

Will my chauffeur help with luggage?

Accepted Answer

Yes. Luggage assistance is a standard part of our service. Your chauffeur will help load and unload all luggage, open doors, and assist you to and from the vehicle. For airport pickups, they’ll also help with luggage carts if needed.

Question 58

What safety measures are in place?

Accepted Answer

Safety is our top priority. Vehicles follow a managed inspection and maintenance process, and chauffeurs are trained in defensive driving and emergency protocols. Vehicles are monitored by dispatch during trips, and support is available for reservation issues.

Question 59

Can I request a quiet ride with no conversation?

Accepted Answer

Of course. Our chauffeurs are trained to read cues and respect your preferences. If you prefer a quiet ride, simply let your chauffeur know or indicate it during booking. Many of our business travelers appreciate the option to work or rest during their ride in peace.

Question 60

What areas do you serve?

Accepted Answer

We serve the entire NYC metropolitan area including all five boroughs (Manhattan, Brooklyn, Queens, Bronx, Staten Island), Long Island, Westchester County, Northern New Jersey, and Southern Connecticut. See our complete areas we serve page for details.

Question 61

Do you provide service to the Hamptons?

Accepted Answer

Yes. We offer premium car service to and from the Hamptons, including Southampton, East Hampton, Bridgehampton, Montauk, and all surrounding communities. Hamptons trips are popular during summer season — we recommend booking 48–72 hours in advance.

Question 62

Can you provide long-distance trips outside the tri-state area?

Accepted Answer

Yes. We offer city-to-city car service to destinations including Philadelphia, Washington D.C., Boston, Atlantic City, and beyond. Long-distance trips feature comfortable luxury vehicles with experienced chauffeurs familiar with interstate routes.

Question 63

Which airports do you service?

Accepted Answer

We service all NYC-area airports: JFK International, LaGuardia, Newark Liberty International, Teterboro (private aviation), Westchester County Airport, and Republic Airport on Long Island. We also service Stewart International and smaller regional airports upon request.

Question 64

Is there a surcharge for New Jersey pickups or dropoffs?

Accepted Answer

Yes. A flat $20 New Jersey surcharge applies when your pickup or dropoff location is in New Jersey. This covers the additional tolls and operational costs associated with cross-state service. The surcharge is clearly displayed during the booking process before you confirm.

Frequently Asked Questions