Frequently Asked Questions

Book online, call 888-887-0324 or email info@truenorthvip.com. Online, you enter the trip, choose the vehicle class and see the all-in price before you book. Phone and booking are open 24/7.

Book as early as you can, especially for airport trips and major event dates. For a ride today, call 888-887-0324 and we will tell you what is free.

Yes. Add the rider's name and mobile number to the booking so the chauffeur can reach them. Corporate accounts are set up for booking on behalf of others.

Cancel at least 24 hours before pickup for a full refund; within 24 hours, refunds are at our discretion. Group and event bookings need 48 hours. See the cancellation policy for the full terms.

Yes. Call 888-887-0324 or email info@truenorthvip.com and we will do our best to make the change. Changes close to pickup may be treated as a cancellation and a new booking. Our terms and conditions cover every booking.

Yes. Book the outbound and return rides, or call and we will set up both. For a day with several stops, hourly service may suit you better.

Yes. Hourly bookings have a 3-hour minimum. Rates start at $120 per hour in an Executive Sedan; see hourly chauffeur for every class.

We send a receipt for every trip. If you need another copy, email info@truenorthvip.com with the trip date.

Yes. Corporate accounts can set up recurring bookings by phone or online. Call 888-887-0324 with the days, times and addresses.

The price is based on distance, time and the vehicle class. It includes taxes, tolls and fees, and you see it before you book. Short trips show the minimum fare for the class, from $135 in an Executive Sedan.

The price shown before you book includes taxes, tolls and fees. Gratuity is optional. Waiting after the grace period or airport wait time, and add-ons such as child seats or meet and greet, are added to the booking.

Gratuity is optional and not built into the price. You can add it when you book or after the trip.

Every regular pickup has a 15-minute grace period, after which waiting time applies; airport arrivals have a 60-minute wait time after a domestic landing and a 90-minute wait time after an international landing. Extra waiting is charged at the booked class's hourly rate divided by 60 for each extra minute. See the wait time policy.

Yes. Corporate accounts include invoicing, booking for others and recurring bookings. One account can cover several travelers.

We accept major credit cards and corporate accounts; cash is not accepted. Online bookings are paid by card at checkout, and corporate accounts can be invoiced. Our privacy policy explains how payment details are handled.

Prices are all-in and distance-based, so any tolls on a New Jersey trip are already in the price you see before you book. There is no separate New Jersey charge on top.

Yes. Flight tracking is included on every airport pickup when you add the airline and flight number. The pickup moves with the actual arrival time. See the flight delay policy.

Without meet and greet, the chauffeur meets you at the arrivals curb at JFK Terminals 1, 4 and 8 and at Newark Terminals A and B. JFK Terminal 5 and 7 car service passengers take the free AirTrain to the Howard Beach car service lot. At LaGuardia, car service pickups for Terminal B are on Level 2 of the Terminal B parking garage, and Terminal C pickups are in the arrivals inner lane. Terminal A has had no airline flights since May 2026. At Newark Terminal C, your chauffeur meets you at the arrivals curb or in the Terminal C Garage, Level 3. With meet and greet, for $25, the chauffeur meets you inside the terminal.

There is a 60-minute wait time after a domestic landing and a 90-minute wait time after an international landing, counted from the actual arrival time. Extra waiting is billed by the minute.

We meet arriving private flights at JFK, Newark, Teterboro (TEB), Westchester (HPN), Republic (FRG), Long Island MacArthur (ISP), Morristown (MMU), East Hampton (HTO), Gabreski in Westhampton Beach (FOK) and Trenton-Mercer (TTN). Your chauffeur meets you in the FBO lobby, or planeside when the FBO allows it.

Yes. Phone and booking are open 24/7, and you can book a pickup for any hour. Add your flight number so we can plan the time.

Call 888-887-0324 or email us with the new flight number as soon as you have it. We will update the pickup.

Yes. The Executive Sprinter seats up to 13 and the Jet Sprinter up to 10, and both are quoted on request. For larger groups we can send several cars.

We serve JFK, LaGuardia and Newark for pickups and drop-offs. See airport car service for each airport.

We offer six classes: Executive Sedan, Luxury Sedan, Executive SUV, Luxury SUV, Jet Sprinter and Executive Sprinter. We do not offer stretch limousines or party buses.

The Executive Sedan fits up to 2 riders and the Luxury Sedan up to 3. Both SUVs fit up to 6, the Jet Sprinter up to 10 and the Executive Sprinter up to 13.

You choose the vehicle class, not a model. The class is saved with your booking.

A Sprinter is a large van for groups. Choose the Jet Sprinter for up to 10 riders or the Executive Sprinter for up to 13. Both are quoted on request.

SUVs have more room for bags than sedans, but space depends on the vehicle. Enter your bag count when you book, and choose a Sprinter for heavy group luggage.

The Executive Sedan fits up to 2 riders and suits airport runs and business trips. The Luxury Sedan fits up to 3 and is the top sedan class.

Yes. We stock all kinds of child seats: infant, convertible and booster. Child seats are $25 each and fit in SUVs and Sprinters only, not sedans, with a maximum of 2 per direction in an SUV. Request them when you book. See the child seat policy.

Yes. Add stops when you book. Each stop has a 15-minute grace period, after which waiting time applies.

Tell us your bag count when you book so we send a vehicle with room. Ask your chauffeur at pickup for help with bags.

Service animals are welcome. Call 888-887-0324 before you book to discuss mobility needs, so we can plan the right pickup. See our accessibility statement.

Call 888-887-0324 or email info@truenorthvip.com with the trip date and what you left. We will check with the chauffeur.

Yes. Add it to the booking notes and the chauffeur will keep conversation to a minimum.

Every regular pickup has a 15-minute grace period, after which waiting time applies. After that, waiting is billed by the minute, and a rider who does not show may be charged in full.

Yes. Corporate accounts include invoicing, booking for others and recurring bookings. Call 888-887-0324 or email info@truenorthvip.com to set one up.

Yes. Book hourly service for each day, with a 3-hour minimum, or book each ride. Send us the schedule and we will plan the days.

Yes. Send the guest count, times and addresses, and we will plan the cars. Sprinters are quoted on request.

Yes. We plan sedans, SUVs and Sprinters around the wedding day. Send the schedule and the number of guests.

Call 888-887-0324 for a ride today and we will tell you what is free. Phone and booking are open 24/7.

We serve Manhattan, Brooklyn, Queens, the Bronx and Staten Island, plus Long Island, Westchester, New Jersey and Connecticut. We also cover JFK, LaGuardia and Newark airports.

Yes. The Hamptons are part of our Long Island service. Prices are distance-based and shown before you book.

Call 888-887-0324 with the route before you book. We will tell you whether we can take the trip.

Yes. We serve Connecticut, including Greenwich, Stamford and Fairfield County.

Yes. Add the hotel or venue name and the entrance to the booking notes. For major events, see our event pages.