Flight Tracking & Delay Policy
Updated Oct 31, 2026
This flight delay car service policy explains how True North VIP tracks your flight, how the pickup moves when a flight is late or early, and what to do if plans change. True North VIP is a chauffeured car service based in New York City, serving Manhattan, Brooklyn, Queens, the Bronx, Staten Island, Long Island, Westchester, New Jersey and Connecticut. Flight tracking is free on every airport pickup.
| Policy at a glance | Detail |
|---|---|
| Flight tracking | Free on airport pickups at JFK, LaGuardia and Newark |
| What we need | Airline, flight number, arrival airport and terminal if known |
| Late flights | The pickup moves with the updated arrival time |
| Early flights | Reasonable efforts to adjust; short notice may limit options |
| Airport wait time | 60-minute wait time after a domestic landing; 90-minute wait time after an international landing, from the actual arrival |
| Diversions and rebooked flights | Contact us right away with the new details |
Complimentary Flight Tracking
Flight tracking is free on every True North VIP airport pickup. When you give us the flight details, we track the flight status and set the chauffeur's arrival time by your actual arrival, not the scheduled time. This applies to all airport pickups, including JFK, LaGuardia and Newark.
Because the airport wait time also starts at the actual arrival time, a late flight does not use up your waiting. See our wait time policy for the full waiting rules.
Required Flight Details
To track your flight, we need accurate flight details when you book: the airline, the flight number and the arrival airport, plus the terminal if you know it. If the details are missing or wrong, we may not be able to move the pickup time on our own, so check them before you book.
| Detail | Example | Why we need it |
|---|---|---|
| Airline | The carrier on your ticket | To find the right flight |
| Flight number | The number on your boarding pass | To track the arrival time |
| Arrival airport | JFK, LaGuardia or Newark | To send the chauffeur to the right place |
| Terminal | If known | To plan the meeting point |
Delays, Early Arrivals, Diversions & Missed Connections
What happens depends on how your flight changes. For a late flight, we move the chauffeur's timing based on the updated arrival information when it is available. For an early arrival, we make reasonable efforts to adjust, but options may be limited at short notice. For a diversion or a new flight, contact us right away.
| Flight change | What we do | What you do |
|---|---|---|
| Delayed | Move the pickup to the updated arrival | Nothing, if the flight number is right |
| Early arrival | Make reasonable efforts to adjust | Call if you land well ahead of time |
| Diverted or airport change | Update the pickup plan | Contact us right away |
| Missed connection or rebooked | Track the new flight | Send the new flight number as soon as you have it |
| Cancelled | Update or cancel the booking | Call 888-887-0324 with the new plan |
Baggage Claim, Customs & Long Waits
The airport wait time covers the usual time for bags and customs: a 60-minute wait time after a domestic landing and a 90-minute wait time after an international landing. Customs lines and late bags can sometimes run past that, and Waiting after the grace period or airport wait time may be billed under our wait time policy. Tell us early if you are held up.
For an inside-the-terminal meeting, add meet and greet for $25. The chauffeur waits inside and keeps track of delays at baggage claim.
Frequently Asked Questions
Do you track my flight?
+
Yes. Flight tracking is free on every airport pickup when you give us the airline and flight number. The pickup moves with the actual arrival time.
Do I need to call if my flight is delayed?
+
No, if your flight number is right. We follow the updated arrival time and move the pickup.
What if my flight lands early?
+
We make reasonable efforts to adjust the pickup. At short notice options may be limited, so call 888-887-0324 if you land well ahead of schedule.
What if my flight is diverted or I miss a connection?
+
Contact us right away and send the new flight number as soon as you have it. We will update the pickup plan.
When does the airport wait time start?
+
The airport wait time starts at the flight's actual arrival time. It is 60 minutes after a domestic landing and 90 minutes after an international landing.
What if customs or bags take longer than the wait time?
+
Call us so the chauffeur knows. Waiting after the grace period or airport wait time may be billed under the wait time policy.
Is there a charge for flight tracking?
+
No. Flight tracking is included on every airport pickup at no extra cost.
Contact
If your flight changes, contact us right away by phone at 888-887-0324, 24/7, or by email at info@truenorthvip.com. Have your booking date and the new flight number ready. To plan a new airport ride, book here.