How Far in Advance to Book a Car Service in NYC

What are the standard lead times?

The online booking form accepts a pickup time that is at least 15 minutes from now. That is the site's rule for booking online, not a promise that a car is available that soon.

All reservations are subject to vehicle and chauffeur availability, as our terms of service state. The earlier you book, the more likely the vehicle class you want is open.

How early should I book an airport ride?

Book as early as you can, ideally once you have your flight number. The same online rule applies: pickup must be at least 15 minutes from now.

Enter the terminal, airline and flight number when you book. For airport arrivals, flight tracking is included, with a 60-minute wait time after a domestic landing and a 90-minute wait time after an international landing. The clock starts at your flight's recorded arrival time, so a late flight does not use up your wait time. See the flight delay policy and the wait time policy.

Meet and greet is $25 per airport pickup, for airport arrivals when requested. Child seats are $25 each, in SUVs and Sprinters only, and must be requested in advance. For airport pages and fares, start at NYC airport car service.

How early should I book for holidays and events?

Book earlier than you would for a normal day. We do not publish a set number of days for each holiday.

Two things are set. Event bookings need more notice to cancel: at least 48 hours before pickup for a full refund, compared with 24 hours for a regular booking. And every booking depends on availability on that date.

Each event page covers the date and the pickup plan. Start at the NYC events hub, or go straight to New Year's Eve, the Thanksgiving Day Parade or the Rockefeller Center tree lighting.

How early should I book Sprinters and multi-vehicle groups?

Earlier than a sedan or SUV, because Sprinters are quoted on request and the quote comes before the booking.

The Jet Sprinter seats up to 10 and the Executive Sprinter up to 13. Mini coaches and coaches are available on request. Send the date, addresses, passenger count, bag count and stops so the quote matches the trip. See Sprinter van service.

For a group in several vehicles, give each vehicle its own pickup address, time and passenger count. Group and multi-leg bookings follow the 48-hour cancellation window.

How early should I book for a wedding or prom?

As soon as you have the date, the addresses and a rough schedule. A wedding day can need more than one vehicle, and each one has to be available for your times.

Send the date, addresses, passenger groups, luggage count, stops and timing. We quote point-to-point rides or hourly service with a 3-hour minimum. See wedding transportation and our prom guide.

How do I change or cancel a booking?

Call 888-887-0324 or email info@truenorthvip.com. The earlier you tell us, the easier a change is.

Cancel a regular booking at least 24 hours before pickup for a full refund. Group, event and multi-leg trip bookings need at least 48 hours. Inside those windows, refunds are at the company's discretion. If you booked less than 24 hours before pickup, contact us by phone or email. The full rules are in the cancellation policy.

Frequently asked questions