Policies
Updated Nov 8, 2026
Every True North VIP policy in one place. Each link below opens the full policy.
Booking policies
- Cancellation & Change Policy: when a cancellation is refunded in full, how to change a booking and how refunds are paid.
- Wait Time Policy: the grace period on regular pickups, the wait time after domestic and international flights, and how extra waiting is billed.
- Flight Tracking & Delay Policy: how we track your flight on every airport pickup, including JFK, LaGuardia and Newark, and how your pickup moves when the flight lands early or late.
- Child Seat Policy: the child seats we provide, the vehicles they fit and how to request them.
Website policies
- Privacy Policy: the personal information we collect when you book, how we use and share it, and your rights.
- Terms & Conditions: the terms for reservations, payments, cancellations, no-shows and liability.
- Accessibility Statement: service animals, mobility needs and help using our website.
- Cookie Policy: the cookies our website uses and how to opt out.